Refund Policy
At Pro Followers Australia, we are committed to delivering every order accurately and promptly. While most orders are completed successfully, issues may occasionally arise. This Refund Policy explains how we handle such situations.
Need Help?
If you experience any issues with your order, contact our support team at support@profollowers.com.au. Most concerns can be resolved quickly. If a refund is appropriate, it will be processed after reviewing the issue.
Eligible Refunds
Refunds may be considered under the following circumstances:
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We are unable to deliver your order due to a technical error on our system.
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Platform updates prevent delivery of the service.
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Your order has not started due to an error or misunderstanding, and you no longer wish to continue.
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Partial delivery of the service occurs; a partial refund may be issued for the undelivered portion.
Approved refunds are typically processed within 5–7 business days.
Refunds Will Not Be Issued If
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The service has already been delivered in full.
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Your username was changed after placing the order.
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Your account is private, banned, or deleted during delivery.
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You initiate a chargeback or dispute before contacting our support team.
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Partial services are canceled without valid justification.
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Engagement drops occur due to platform algorithm changes.
Refill Policy
Most services include a 30-day refill guarantee. If followers, likes, or views drop during this period, contact us and we will refill them, often with a bonus. Refills are not available if your username has changed or your account has been deactivated.
Subscription Services
Auto services, such as auto likes or auto views, are active for up to six months. If your subscription fails or does not activate correctly, contact us and we will assist you.
Our Commitment
We value every customer. If you are unsatisfied with your service, contact us within 4–6 business days of order completion. We will review your case and aim to resolve it fairly and efficiently.
Contact
Email: support@profollowers.com.au
Business Name: Pro Followers Ltd
Website: www.profollowers.com.au